ADMISSION: We reserve the right to prohibit admittance of pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. We reserve the right to charge handling fees for excessively difficult or aggressive pets requiring additional staff and or additional time in order that we may deliver proper care. We reserve the right to decline any pets that exhibit behavior that will endanger our staff or other guests. We have the right to decline female guests that are exhibiting heat or estrus due to its effects on the temperaments of our other guests. Temperament evaluations are mandatory for dogs of certain breeds and/or weights, or behavioral histories - please inquire. 

VACCINATIONS REQUIRED:

It is the responsibility of the client to email or fax the vaccination record of their pet/pets to Tuscarora before the day of admission. If you cannot locate this record then please call your vet and ask them to send it directly to Tuscarora either by fax (704)436-8521 or email PDF to tuscaroracc@yahoo.com. If we haven't received your pet's up to date vaccination record, then we will not be able to board your pet. It is not our responsibility to keep your pet up to date on their vaccinations.

Dogs must be up to date on the following vaccinations: Distemper, Parvo, Bordetella, & Rabies. 

Cats must be up to dated on the following vaccinations: Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia, Chlamydia, and Rabies. Feline Leukemia is recommended but not mandatory. 

All puppies and kittens must be at least 16 weeks of age and have received their third booster set of vaccinations: Rabies, DAPP (3 rounds of Distemper), & Bordetella.

OFFICE HOURS OPEN: We are open from 8am to 4pm during the week; 9am to 12pm on Saturdays; CLOSED to the public on Sundays. We will not receive any drop-offs or pick-ups of our guests during non-business hours. Please respect our business hours, and keep them in mind when making your travel plans. All clients are expected to adhere to our business hours.

CANCELLATION POLICY:

When the holiday & peak seasons are here, we do require minimum deposits. The deposits are fully refundable if a 7 day notice is given prior to the first day of scheduled reservation. If a cancellation is made within a week of your pet's check-in date, your deposit is non--refundable and will not be credited to your account. Special rates for long term stays (over 3 weeks long), please inquire.

HOLIDAY'S AND PEAK SEASON: We reserve the right to include additional fees for holiday's and peak season stays or cancelled reservations. We accept holiday season reservations in advance, with a required minimum deposit required. For cancellations made, a minimum of 7 days prior to your arrival date, we shall refund your deposit. We reserve the right to require a minimum for holiday and peak season stays. Late pick-up fees shall apply. We require a 12pm check-out time. Please check for our Holiday and Peak season Check-in hours.

EMERGENCIES: We refer any medical emergency to the 24-hour Cabarrus Emergency Veterinary Clinic or to your pet's personal vet. For any health concern that may arise, we maintain a detailed log and provide it to you and your veterinarian. We do ask that you disclose all health concerns and changes made for your pet, so that we may be kept up to date with how to best care for them.

Your signature of contract acknowledges your awareness and acceptance of our policies upon admission for services. Thank you for your trust in us.

MEDICATION ADMINISTRATION: We do offer medication administration services. Our kennel technicians are thoroughly trained in administering medication.

However, we do not administer insulin, Sub Q, injections, or seizure medications. We apologize for any inconveinence. We ask that all prescription medication do come in the original medication bottle and written intructions for ease of dosage organization & liabilty purposes.